During the COVID-19 pandemic, times are challenging for most businesses that are working hard to remain afloat while keeping up with continuing fixed operating costs and coping with less revenue being generated. The question of, What can be done?.
The benefits of self-service kiosks have been and will continue to be a key element in supporting not only the trying businesses, but companies integrating and selling solutions in those markets. As the market demand for contactless solutions continues to grow and those solutions become a part of the new normal, self-service kiosks will become even more of a focal point in the industry.
Read on to learn more about the various benefits of self-service kiosks during the new normal, whether it’s traditional kiosks taking on a new twist, or new kiosk concepts coming to light as market demands rapidly evolve.
Tried-and-True Kiosks Will Remain Relevant
Many things are changing right now, but many well-known and fully tested self-service solutions will remain in the market for specific sectors.
For example, simple and cost-effective queue management systems using small footprint kiosks will likely remain relevant, and ATMs will probably remain untouched, with some operational processes being adjusted by banks and financial institutions to accommodate the new normal.
Not all solutions will stick around, though – it’s probable that many solutions that used to work wonderfully will fade away and start being replaced with new trends.
Fresh Kiosk Concepts for the New Normal
Speaking of new trends, you most likely have noticed that some companies are not only remaining open, but are actually thriving because of the new opportunities generated by the current challenges we all face. It’s hard not to notice how dynamic a motivated company can be in reinventing themselves and their solution offerings in such a short period of time.
In terms of self-service, some of these innovations include:
- Temperature screening kiosks
- Kiosks featuring touchless technology and contactless payment acceptance
- Automated cleaning operations, such as UV-C devices which disinfect kiosks in between uses
- Contactless hand/palm vein pattern scanning, which is just as accurate as a fingerprint scanning but contactless
- Kiosk screen mirroring using a customer’s personal smartphone to prevent touching the kiosk screen